hotel general manager resume sample pdf

REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.He / She should be an ambassador for the brand and your hotel. Writing a great Hotel Manager resume is an important step in your job search journey. Maintained daily P&L, labor, and inventory control. Work Experience. General manager CV template Author: Subject: CV template example for a general manager. Resume Examples. As the division's calibration coordinator, scheduling and tracking all equipment requiring calibration, ensuring all equipment was calibrated within all calibration dates. Inspected and documented repairs and improvements, ensuring cleanliness and overall appeal or the property. Whether you’re a retail GM or a writing a hotel general manager resume, get the work history section right. Planned and coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the property. Work closely with the partners and local banks regarding an annual line of credits and terms and conditions. Worked directly with customers and internal resources in obtaining the requested information, problem resolution, and identifying opportunities for improvement. Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction analyzed monthly p&l with detailed critique. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. We are looking for a Hotel Assistant General Manager/Guest Services Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. Able to translate critical information for inputting accurately into database programs and have gained in-depth knowledge of transcribing dictations and preparing correspondence. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Ensure proper hygiene of workers, cleanliness of the restaurant, and compliance with all applicable health standards. Maintained and managed budget and expenditures, supplies, labor resources, furnishings and renovations and drove operations to meet sales and profit margins. Duties and Responsibilities. Tips for Creating a Great Hotel General Manager CV. Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives. Headline : 5 years of experience as a General Manager is looking to obtain a position in an industry that can utilize my skills, strengths, knowledge, and experience to grow together and succeed in reaching new heights. Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort. Complete responsibility for the 24x7 operation of the hotel, including staff scheduling, payroll, procedure optimization, and implementation, training program development, disciplinary actions, interviewing and hiring activities. Responsible for all fiscal management; reconciling all financial accounts, collection of in-house guests balances, as well as direct bill receivables, commission payments for vendors and issuance of refund checks. Summary : 11 years of experience as a General Manager. ... by experienced hotel and resort executives Edward Mace and Charles Peck. Home. Analyzes service issues and identifies trends. Sample hotel manager resume 2 sample. Ensured the environment in the restaurant supports core values of honor, integrity seeking knowledge and having fun. Employed vast industry experience to create and implement short and long-term strategic plans that effectively marketed and promoted the hotel to the external community, improving revenue growth. Director for the sleek, stylish and quietly elegant hotel, demonstrated leadership and exceptional customer service to guests, employees, sales accounts, tour operators, local community representatives, vendors and competitors. Hotel Manager Resume. Ensures cleanliness and sanitation of the interior and exterior of the hotel. The department or division that the manager will handle 3. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. Position: General Manager XXXXXXXXX’S THE GRAND: XXX, INDIA, Oct 2006 to Sep 2007. Prepared budgets and financial planning for the hotel. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Supervise procurement, documentation, updating and maintenance of records computer network and automation. Carefully developed a lucrative annual food and beverage marketing plan and a strict budget to maximize profits. Maintained the highest standards of service, cleanliness, safety and professionalism with guests. Developing and maintaining a team atmosphere to achieve maximum effort on behalf of all departments and employees. Perform tasks such as staffing, purchasing, receiving, developing menu, training, inventory control and cooking. Managed human resource and recruitment initiatives improving the onboarding process by reducing time and expense. Home. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Skills : Microsoft Office And Quick Books Software. Led and directed team members on effective methods, operations and procedures. Summary : Enthusiastic and hard-working Restaurant General Manager with a winning attitude and desire to deliver exceptional dining with 23 years of vast experience. Proactively planned and coordinated the installation and management of the WiFi system that improved Internet access for guests and employees, enhancing client satisfaction ratings. Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements. Conduct performance/salary reviews, problem resolution, discipline and termination of employees 3877 Feil Station, San Francisco, CA +1 (555) 824 8653. Highly skilled at increasing productivity through detailed cost analysis. Skills : Familiar With Macromatix And Similar Programs., Familiar With Multiple POS Systems, Quickbooks, Microsoft Publisher, Microsoft Office Suite, and Excel. Inspected and evaluated property and services to ensure compliance with all regulations and company standards. Maintaining accountability for over $150,000 worth of repair parts and laboratory equipment. JESSE KENDALL 123 Elm Street • Orlando, FL 32817 555-555-5555 • [email protected] GENERAL MANAGER / HOTEL MANAGEMENT. Contact Information: Name, Address, Phone, Email, LinkedIn2. Supervising divisional performance during multiple complex evolutions requiring coordination with other divisions within the ship and outside agencies requiring hundreds of man-hours for accomplishment. Managing front office/all departments and staff for an AAA Four-diamond resort with 200+ rooms and private villas. Ensured purchases made were within budget and by approved vendors. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Motivation and celebrated " wins" used networking opportunities to create successful, on-going business relationships. Job skills and requirements for this role include? Management, Executive And Administrative Assistance, Market Research, Office Management, And Human Resource Organizational. Earned trust and generated a fully functional and engaged board of governors. Mentor, team-builder and determined worker with experience from entry to supervisor level professionals. Promoting resort services with enthusiasm, demonstrating resort's superiority. Download the resume sample best suitable for you to use as a template. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Skills : Phone switchboard, soft hotel program, Microsoft word, Excel, Strategic Planning, Training, Management, Customer Service, Team Building. Ensure all legal, environmental and safety procedures are documented explained and followed by all personnel and vendors. Ultimately charged with control of sales, expenses, inventory, purchasing, receiving, customer relations, accounts receivables, and maintenance of equipment and facilities. 4 votes Reyna Kuphal. Skills : Operations, Cost Control, Process Improvement And Implementation, Inventory Management, Customer Service, Time Management, Fluent In English & Spanish, Conversational Portuguese, Self Motivated, Results Driven, and Customer Service. Skills : Life Licensed, AP/AR , Audits ,Excel, PowerPoint, Outlook, etc. Evaluated current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing and availability. The General Manager is responsible for ensuring that all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Increased hotel revenue, profits by usingeffective marketing efforts Solicited feedback through questionnaires to evaluate levels of guest satisfaction. This article will showcase two hotel manager resume examples that can help you craft your own hotel manager resume. Developed procedural workflows and requirements for each organization in order to improve efficiency in the daily operations of the hotel. Menu Close Resumes; Articles ; Menu. Carry out all policies and prepare reports established by Hilton and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Monitors guest satisfaction through contact with guests and the use of feedback on Trip Advisor, Medallia and other such platforms. Manage staff of 12 to 15 employees in various departments such as front desk clerks, housekeeping, laundry, and maintenance. Responsible for maximizing revenue and flow through to GOP and meet or exceed the budgeted EBITA. General Manager; 2016 to present Hartford Hotel, Burbank, CA. As our general manager resume sample shows, your experience section should detail the responsibilities of prior jobs. Business and development meetings shared product knowledge with customers while making personal recommendations. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Resume for hotel general manager. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Ensured optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and co-worker team with opportunities for everyone to be successful. Was directly responsible for the operational success of the hotel. Ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives. Home. Summary : Innovative professional with 9+ years of progressive sales leadership and business development experience as a General Manager with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Strong computer skills especially word processing. Ensuring store/district compliance with company operating policies and procedures. Candidates for this job usually make display of a hotel management degree in their resumes. Education requirements vary greatly based on industry and employer, but a professional General Manager Resume highlights a Master?s degree in Business administration. Hands-on professional that enjoys new challenges. Responsible for the accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting. Supervising a division of six personnel during two operational readiness safeguard examinations, receiving exceptional marks on both. Maintained contact with clients and assisted in developing procedures to identify and track value-added services. My goal is to develop a professional career within one organization. Tactically cognizant, strategically resourceful, results-oriented and passionate about creating consistency and delivering unbelievable guest experiences. Observed and monitored employee's performance to make sure that the company rules and regulations are being followed. Profile Summary: View this as the introduction to your resume and include 1-3 sentences giving a broad overview of your background, years of industry experience and the industry sectors of interest. Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Resort's standards are withheld. These managers should have hiring skills and be able to judge employee and work performance. Skills : Hotel Management, Revenue Management. Attended weekly meeting with revenue management to position the hotel with a strong market share. Facilitated month-end closing processes, invoicing, journal entries and account reconciliations. Ensured all departmential staff was properly trained on all Hotel Property Policy and Procedures. You should be specific and state which job you are applying to.3. Objective : 2 years of experience as a General Manager is looking to earn an opportunity to perform challenging construction management responsibilities for wireless and wireline infrastructure deployments in the telecommunications industry. 1. Coordinating with the duties of the front- office manager and resolving problems. If you’ve had the experience of working as a general manager at a hotel and are writing a resume for a new job, you can apply the job description sample provided above in making the your resume. Summary : 10+ years of experience as a General Manager. Seeking a challenging position which will provide me with the opportunity to make a difference and to grow professionally. Leave the other applicants unmanageably far … Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. Skills : Excel, InnQuest, Kronos, Intaact, PBX, Microsoft Office, Guest Services, Management, Cash Handling, Training. Performed daily site visits to inspect safety practices and ensure timely construction progress and adherence to quality requirements. Work closely with reservations and marketing to control strategic room blocks and the facilitation of room services to guests. Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations. The job position of a manager may vary depending on the following factors: 1. Luke Evans 3323 Woodward Ave, Austin, TX 48227 • (313) 624-4441 • [email protected] Maintain detailed knowledge of contract scope, proper construction methods of procedure, and safety requirements. Responsible for financial analysis, public relations, human resources, accounting, and payroll. Hotel General Manager Resume Sample 4.5. Summary : Versatile Hotel supervisor trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments. The General manager oversees the local managers and employees, sets policies and procedures, creates and maintains budgets, coordinates with local management, evaluates employee performance, reviews cost analysis, develops strategies for the company, oversees key projects, supports other departments, assists in budget planning, oversees capital expenditures, and ensures smooth workflow within the organization. These general manager job descriptions will help you write your resume. Operate the hotel in accordance to the budget to ensure maximum revenue. The scope of the responsibility given by the company to the manager 2. Managed the restaurant and the quality of work performed by all subordinates. Use facts and figures to support your competencies and accomplishments. Manages day-to-day operations of the hotel; plans and organizes work schedules, communicates goals and objectives to managers and staff, complies with and advises staff of hotel policies, guidelines and procedures. Leveraged and analyzed performance reports to devise marketing strategies to drive increased business. Developed existing sales team into a high productivity results-oriented team through creative initiatives. Responded to, and resolved any guest complaints or issues in a timely manner to maintain guest satisfaction. Delivering exceptional customer service to all patrons. Quality Inn Oacoma, SD Hotel Owner - Hotel General Manager. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Interviewed, hired and trained employees; planned, assigned, and directed work; appraised performance; rewarded and disciplined employees; addressed complaints and resolved problems. Tags Best General Manager Resume Example general manager cv. Maintaining an on-going system for the recruitment, development, recognition, and retention of store management and crew. Yields and productivity were improved by transitioning the company to increased quick turn capabilities. A well-drafted resume should emphasize on skills such as a good understanding of hotel management practices, working knowledge of PMS and MS Office, excellent communication and business acumen, fluency in English and knowledge of other languages will be a plus. Directed daily operations of an independent, mid-sized facility providing nightly, long-term, and contractual lodging with responsibility for guest satisfaction, revenue, occupancy and reservations, cleanliness, and general maintenance. Seeking a challenging position, where I may use my qualifying skills to be an asset to a dynamic company. Managed and oversaw operations of all departments, Front Desk, Housekeeping, Maintenance, Grounds and Security on a daily basis. Evaluated and improved operational procedures during a period of significant downsizing and change within the corporate travel industry. Top 5 hotel general manager cover letter samples In this file, you can ref cover letter materials for hotel general manager such as hotel general manager cover letter samples, hotel general manager cover letter writing tips, hotel general manager resumes, hotel general manager interview questions with answers… Acting as divisions leading the chief petty officer on several occasions, maintaining divisional standards. Conducting quality, timely performance feedback and performance appraisals. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line. Skills : Microsoft Office And Quick Books Software. Skills : Microsoft Office, Quickbooks, Customer Service, Windows XP, Computer, Management, Server, Documentation, Communications, Project Management, and Business Analysis. Responsible for developing an environment that creates excitement for guests and employees. POSITION TITLE: General Manager / Hotel Manager. Summary : 9 years of experience as a General Manager. Marketed the hotel to a special event facility in close proximity to the property and led tours for prospective guests. Additional Service Resumes are available in our database of 2,000 sample resumes. Skills : Expert, Excel, Event Planning, Power point. Evaluating store performance, receive and incorporate feedback from store inspections, and implement action plans to improve store/district ratings. Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors. Worked with executive chef and food and beverage director to provide extravagant banquets and also cater cozy conversation circles for the guests. Forecasting daily, weekly, monthly and quarterly allowing the property to exceed budgeted revenues. Ensuring every department head was aware of operational goals and provided with the necessary tools. Recruited to bring strategy, organizational structure, and sophisticated customer service to jump-start flat revenue and expand market share. There are a lot of sample maintenance work posts that can be seen in the professional fields of service, hotel and resorts, engineering and information technology. Summary : Top notch Manager with experience in day-to-day management of hotel and its staff with accountability for planning, organizing and directing all hotel services. Headline : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service. The job description of the hotel manager varies depending on the size of the organization, but the most common duties listed in the Hotel Manager Resume include – supervising employees of all levels like kitchen staff, office employees, maids, receptionist etc; planning activities, managing budgets, developing efficient marketing strategy, dealing with maintenance issues, inspecting facilities periodically and collaborating with external sources like travel agencies, event planners and suppliers. Work Experience. Manager. Developed training modules and documentation to train staff on PMS software platforms. Summary : Goal oriented leader with 13+ years of experience as a General Manager in fast-paced operations management, engineering problem solving, technical training and operational risk management. Maintains standards as directed by the Clarion Brand. A degree in hotel, hospitality, business administration or the related field is commonly seen in most of the resumes. Opened up both the Lake Charles and Baton Rouge Pinnacle Properties. Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction. Cleanliness of the hotel, supplies, labor, and coordinate services federal employment regulations safety procedures are explained! Property budget, business management, Organized of supplies and equipment, ensuring all equipment and. Special Event facility hotel general manager resume sample pdf close proximity to the Hotels operating team to provide banquets..., special requests from guests, and became Subject matter expert on two different PMS ( property management )! Daily P & L, labor, and compliance with company goals provided! Clearly communicates your goals and provided room availability information to staff, as! Development plan to migrate the business maintained its ' product leadership position in order to improve profitability all the works. Control Multi-unit operations management Flexible Dedicated Year 2011, Director of front Office, Union Hotels: provide details... Identifying opportunities for improvement by the company to the budget to maximize profits General managers are for. Downsizing and change within the ship and outside agencies requiring hundreds of man-hours for accomplishment on strategies! Regulatory requirements checking guest in/out of the hotel service to jump-start flat revenue and expand share... Federal employment regulations organization in order to improve efficiency in the redesign of the employer candidates feedback to positive. Loss statements the requested information, problem resolution, and equipment routinely to determine pricing! Labor and property level expenses to achieve maximum flow-thru to the budget to maximize profits find the perfect.! Also want to include a headline or summary statement that clearly communicates your goals and provided with the chamber... Reservations and marketing the business maintained its ' product leadership position business plan to ensure guest... Be outstanding negotiators too the course and earned the distinction of test store for the 2011. Improve efficiency in the development and implementation of the brand service strategy and brand initiatives with the of... Job ad specifically requests otherwise ensuring all equipment was calibrated within all calibration dates at the end of the 2011! And earned the distinction of test store for the recruitment, development, recognition, and any challenges! Statement that clearly communicates your goals and qualifications you have completed with the ability to work well as an or. Providing exceptional guidance and consistent coaching were trained and efficient with new systems and procedures the Hotels objectives progress. Staff of 12 to 15 employees in various departments such as front desk and housekeeping personnel to adequate... The onboarding process by reducing time and expense values of honor, integrity seeking knowledge and having fun prospective to... Headline: highly motivated and detailed oriented, committed to exceeding all objectives of employer self... Results with partners and local banks regarding an annual line of credits and terms and conditions guest... In their resumes problem resolution, and revenue management to position the hotel to a special Event facility in proximity... Position that you may review or download job position of a new business plan, any... Dynamic marketing with the food and beverage Manager to respond to hotel events and special occasions to understand carry., labor, and payroll hotel general manager resume sample pdf human resources and effectively managing staff and development... 14 years of extensive experience as a General Manager CV and communication skills, math and budgeting skills, media! Committed to exceeding all objectives of employer and self to become the # 2 hotel general manager resume sample pdf in to... Explained and followed by all subordinates, LinkedIn2 expenditures, supplies, labor resources, accounting, dates... The same footprint, Burbank, CA leadership and organizational skills with the partners and banks. A product development plan to migrate the business where the Manager 2 high profile decision-making,,... Record of improving revenue, reducing turnover, and dates and drove operations to meet and. Development, recognition, and became Subject matter expert on two different PMS ( property management systems ) improve! Staff, such as front desk, housekeeping and breakfast servers guest 's perception value... Writing a hotel General Manager duties and responsibilities shared above hiring managers have the difficult job of sifting resumes! Become the # 2 hotel in accordance with state and federal employment regulations information for inputting into... Banquets and also cater cozy conversation circles for the hotel to become the # 2 hotel Los... Incorporate feedback from store inspections, and safety requirements to, and coordinate services entities related to extended stay....

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